Policies & Procedures
Welcome, beautiful Goddess Guest, to Moonlight Garden Massage Spa!
I love having you as an honored Guest at my healing spa!
I designed it to be a loving and safe place for YOU.
I do hold the right to refuse service to anyone if I feel that the following policies or respectful boundaries have been breached. So please read the following information carefully as it applies to you.
Pre-Paid services are non-refundable. All payments for services must be submitted in full before my Goddess Guest leaves the Spa after her scheduled services. I currently accept payments via cash, Venmo, Zelle and Card (online payment). A transaction fee of 2.6% is added to payments using Card.
Massage is safe and effective. Understand that certain medication side effects and medical conditions can be effected by the benefits of massage. You know your body best. If you feel any hesitation about how massage may interact with any known medical conditions you may have, feel free to schedule a free consultation with me and we can discuss your questions and concerns. We can tailor a custom plan of care to ensure that you are safely able to receive the many wonderful benefits of massage.
Pediatric Guests who are 16 or younger must have a legal guardian present during the entire session and sign a consent form provided during the initial consultation. Minors remain fully or partially clothed throughout the entire session and always within their comfort level and guardian's consent for the child's best interest. Video recording is permitted during the session by the guardian for educational purposes and at home care; however, this must be discussed with me prior to recording.
24 hour notice or more is required. Please contact (623) 244-5497 for assistance. I am not always able to connect with my business line out of the office, so in cases of emergency you may contact me on my personal line at (623) 419-1149 for a more immediate reply. Cancellations made in less than 24 hours will incur a $30 late cancellation fee. This fee may be waived depending on the circumstances. Appointments may be rescheduled up to one time per pre-payment. If I am ever unable to provide your scheduled service, you will receive a $30 credit in upgrade services upon your next visit. Otherwise, pre-paid services are non-refundable.
You deserve quality service and healthcare that is affordable. Everyone's body wants massage. It's in our DNA! This is why I make my services available to suit everyone's budget. Tips are not mandatory; however, please understand that this is still considered a service based profession and I am highly skilled and qualified. While tips are not required and do not influence the quality of my work, they are greatly appreciated. Industry standards regard proper etiquette for tipping a massage service to be 20%.
All trimesters are welcome at Moonlight Garden Massage Spa! All prenatal sessions are performed in the side-lying position, including the first trimester. If you know you are pregnant, this must be disclosed during consultation.
I provide a safe and secure place for you to store your belongings while you are receiving services during your session. If any jewelry or other valuable item is left at the Spa, I will to notify you as soon as possible to ensure its return to you. The personal items you bring to your session are your responsibility. Moonlight Garden Massage Spa is not liable for any client's lost items.